Return
We want you to love your purchase! If you are not completely satisfied, please read our return policy below:
1. Return Eligibility
• Returns are accepted only on non-sale items.
• Items must be unused, in original packaging, and in resalable condition.
• Returns must be initiated within 7 days of receiving your order.
• Sale items, custom-made, and personalized products are not eligible for returns.
2. Return Process & Charges
• To request a return, please contact us via email - theenachebynidhi@gmail.com with your order number and reason for return.
• Once approved, you will receive the return shipping address.
• A return shipping charge of ₹75 will be deducted from your refund amount.
3. Refund Policy
• Refunds will be issued only as store credit (no cash refunds).
• Store credit will be provided within 5-7 business days after the returned item is received and inspected.
• Store credit can be used on any future purchase from our shop.
4. Damaged or Incorrect Items
• If you receive a damaged or incorrect item, please contact us within 48 hours with clear photos of the product and packaging.
• We will offer a replacement or store credit at no additional cost.
5. Exchanges
• We do not offer direct exchanges. If you wish to exchange an item, please return the original purchase for store credit and place a new order.
6. Non-Returnable Items
• Sale & discounted items
• Custom-made or personalized jewelry
• Gift cards
7. Cancellation Policy
• Orders can be canceled within 24 hours of purchase. Once shipped, cancellations are not allowed.
For any return-related inquiries, feel free to reach out to us via email at theenachebynidhi@gmail.com . We’re happy to assist you!